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Survey results from Frontline Charities during Covid-19

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COVID-19 Community Needs 

Research, released this month by Catalytic Foundation (formerly United Way NZ), shows Kiwi charities are under increasing pressure, managing a surge in demand with fewer resources. Donations are needed to provide the services and resources needed. #Unite20

Topline Findings from Research (390 charities participants)

  • 98% of charities who participated in the research reported they have been affected by Covid-19 
  • Additional funding remains the primary way to help frontline charities. (78% of Charities e surveyed reported this need).
  • 49% of the charities surveyed need volunteer assistance.
  • 48% report seeing an increase in demand due to Covid-19 and foresee this will be the case for the next 12 months

Anecdotal themes emerging

  • Food banks and mental health charities in particular have experienced increased demand, as have those supporting youth and the elderly (One foodbank in Auckland reported going from 35-45 parcels per day usually to 794 in one day during April and Age Concern Whanganui received over 1200 phone calls in three days - mostly regarding online supermarket shopping).
  • Many charities fear that the full effects of Covid-19 are yet to hit, they are preparing for increased demand in levels 1 as centres re-open and services can resume.
  • Some are commenting that if additional funding isn't found they may have to reduce services.              
  • Many are concerned that traditional funding mechanisms such as stores, gaming proceeds and funding rounds have been removed or disrupted due to Covid-19
  • Many have had to adapt during lock down to supporting those in need via telephone calls as face-to-face support was not possible. Most reported staff and volunteers adapted well.
  • Many charities comment increased anxiety levels among the community.
  • Additional areas of inquiry included; counselling support, online shopping support, applying for benefits, wage subsidy inquires, employment and employment law queries and requests for food parcels.

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